Terms of service

Date: 2025-09-28

1. About These Terms

These Terms govern your use of yucolen.store (“Site”) and purchases of women’s clothing (apparel, outerwear, essentials). By accessing the Site, creating an account, or placing an order, you (“user”, “customer”) agree to these Terms. If you disagree, do not use the Site.

These Terms incorporate our Privacy Policy, Shipping Policy, and Return Policy—conflicts are resolved by the referenced policy.

2. Eligibility

To use the Site or purchase clothing:

Age: Be at least the age of majority (18 in the U.S., 16 in the EU). Minors may use the Site only with parental supervision (parents are liable for compliance).
Legal Capacity: Have the ability to enter a binding contract (not under guardianship, mentally incapacitated).
Accurate Info: Provide true details for accounts/orders (e.g., correct size, shipping address)—false info may result in order cancellation.

3. Prohibited Uses

You may not use the Site or our products for unlawful/abusive purposes, including:

3.1 Violate Laws/Third-Party Rights

Intellectual Property: Copy product photos, logos, or style guides (e.g., using our dress images on your website without permission).
Privacy: Share others’ data (e.g., posting a friend’s size without consent).
Fraud: Use stolen credit cards, fake addresses, or impersonate others (e.g., placing an order under a fake name).

3.2 Misuse the Site

Resell Without Permission: Resell our clothing for commercial gain (e.g., buying bulk dresses to sell on eBay)—apply for our reseller program first.
Harm the Site: Transmit viruses/malware or access restricted areas (e.g., admin panels) without authorization.
Automate Actions: Use bots to buy limited-edition items (e.g., “launch day jackets”) or scrape product data (e.g., copying size charts).

3.3 Abuse Policies

Return Fraud: Return used/worn clothing as “unused” (e.g., a dress with makeup stains) or items from other retailers.
Harassment: Send abusive messages to customer support or post discriminatory reviews (e.g., targeting staff based on gender).

Consequences: Violations result in immediate Site access termination—you are liable for damages (e.g., legal fees for trademark infringement).

4. Product Information & Pricing

4.1 Product Descriptions

We strive for accurate details (size charts, fabric content, care instructions) but note:

Size Variations: Clothing sizes may vary slightly by style (e.g., a “slim-fit top” may run smaller than a “relaxed-fit top”)—check size charts and reviews before purchasing.
Color Differences: Monitor settings may alter colors (e.g., a “navy dress” may appear darker on screen)—we use natural light photos to minimize this.
Fabric Details: Descriptions note key fabrics (e.g., “100% cotton”)—contact support for additional details (e.g., “Is this jacket waterproof?”).

4.2 Pricing

Currency: Prices are in USD—payment providers may convert to local currency (fees apply).
Inclusions/Exclusions: Prices include the product but exclude sales tax (calculated at checkout) and shipping (free for orders over $50, per Shipping Policy).
Price Changes: We may adjust prices (e.g., sales, cost increases)—changes do not affect confirmed orders.
Errors: If a price is incorrect (e.g., $20 instead of $80), we may cancel the order and refund payment—we notify you within 24 hours.

4.3 Availability

Stock Status: “In Stock” = ships within 2–5 days; “Out of Stock” = sign up for restock alerts; “Pre-Order” = ships on the listed date (delays are notified via email).
Quantity Limits: We may limit purchases (e.g., 2 per customer for limited jackets) to prevent reselling.
Discontinuation: We may discontinue styles—if your ordered item is discontinued, we offer a refund or comparable alternative.

5. Order Placement & Confirmation

5.1 Order Process

Placing an order is an offer to purchase—we may accept/reject for reasons like:

Unavailability (last item sold to another customer).
Suspected fraud (mismatched billing/shipping addresses).
Technical errors (glitches in checkout).

5.2 Confirmation

Your order is confirmed only when you receive an “Order Confirmation” email (includes order number, size, total). If no email arrives:

Check spam.
Verify your email address.
Contact support with your name and order date.

5.3 Changes/Cancellations

Before Shipping: Request changes (e.g., size, address) or cancellation via email—we confirm if approved.
After Shipping: No changes/cancellations—use our Return Policy.

6. Billing & Payment

6.1 Billing Info

Provide accurate details (name as on card, billing address)—discrepancies may cause payment decline.

6.2 Accepted Methods

Credit cards (Visa, Mastercard, Amex).
Debit cards (Visa/Mastercard).
Third-party services (PayPal, Apple Pay, Google Pay).

All payments are processed by PCI DSS providers—we never store full card details.

6.3 Payment Authorization

You authorize us to charge your method for the total order amount (product + tax + shipping). Declined payments require an alternative method within 7 days—unresolved payments result in order cancellation.

6.4 Disputes

Contact support first for billing errors (e.g., double charges)—do not file a chargeback immediately. Unauthorized chargebacks may result in fees or account termination.

7. Disclaimer of Warranties

THE SITE AND CLOTHING ARE PROVIDED “AS IS” WITHOUT WARRANTIES:

Merchantability: Clothing is fit for ordinary use (e.g., a casual dress for everyday wear) but not guaranteed to be perfect (minor thread snags may occur).
Fitness for Purpose: We do not warrant clothing meets your specific needs (e.g., a jacket labeled “lightweight” may not be suitable for extreme cold)—check descriptions carefully.
Accuracy: We do not guarantee error-free size charts or color descriptions.

Your use of the Site/purchases is at your own risk.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, YUCOLEN.STORE AND ITS AFFILIATES ARE NOT LIABLE FOR:

Direct damages (e.g., a defective dress—we replace/refund, but not additional costs like dry cleaning).
Indirect damages (e.g., missing an event due to delayed shipping).
Consequential damages (e.g., a stained top ruining an outfit—we are not liable for outfit replacement).

Exception: We are liable for personal injury (e.g., a faulty zipper causing a cut) or property damage from our intentional misconduct or gross negligence.

9. Indemnification

You agree to defend and hold us harmless from claims, fees (attorneys’), or damages arising from:

Your violation of these Terms (e.g., reselling without permission).
Your use of the Site (e.g., a defamatory review).
Your purchase/use of clothing (e.g., misusing a jacket leading to injury).

10. Termination

Your Termination: Cease use or close your account via email.
Our Termination: Immediate termination for violations (e.g., fraud)—you remain liable for unpaid orders.

11. Governing Law

These Terms are governed by California law (U.S.)—disputes are resolved under California law.

12. Changes to These Terms

We update Terms for legal/business changes—posted with a new date. Account holders get 7 days’ email notice for material changes. Continued use = acceptance.